| Can I have more than one ADSL
extension running from the splitter?
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No. The splitter or 'front
plate' (used on Home 500 and Biz 500) is part of the
BT Equipment. Only one splitter/modem/router set is
provided.
As part of the Home 500 Plug & Go and Business 500
Plug & Go, two ADSL filters are provided instead
of the splitter, and the ADSL modem can be plugged in
any ADSL filter connected to a phone socket. |
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| Can a customer change from one
product to another (re-grade)? |
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If you would like to re-grade
then please call our customer support team on 0870 2330800. |
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| Can you still 'Tunnel'?
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Tunnelling is possible
using either USB or Ethernet versions of the service.
Although the bandwidth is asymmetric, and therefore
inappropriate for tunnelling, it does not prevent the
necessary protocols operating to allow tunnelling between
hosts. |
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| What are your Terms & Conditions?
|
| |
Click
here for Broadband Home Terms & Conditions
Click
here for Broadband Business Terms & Conditions
|
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| Will your products support a Simple
Mail Transfer Protocol (SMTP) mail feed? |
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All products with a No-NAT
feature will support Simple Mail Transfer Protocol.
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| What is the contention ratio?
|
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- USB products (home 500,
and Biz 500 USB) - 50:1
- Ethernet Products (Biz 500, Biz 1000 and Biz 2000)
- 20:1 |
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| What does contention ratio mean?
|
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Contention ratio means
that the customer shares bandwidth between the local
telephone exchange and the ISP. This enables us to provide
our services at a lower cost to the customer. |
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| Can I configure the router which
is provided as part of the business product range?
|
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No. The router comes pre-configured
for optimum access to our service. For security reasons
we are unable to provide detailed technical specifications. |
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| What is the difference between
broadband and a leased line? |
| |
ADSL is similar to a leased
line in the respect that it gives some permanent Internet
access at fixed cost without affecting your telephone
line.
However it differs in two main aspects:
1. A leased line is a symmetric dedicated service (the
same upstream & downstream bandwidth) creating a
permanent connection between your premises and the Internet
2.ADSL is a contended service |
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| Can I use remote access software
to administer my computer?
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Although not supported
by the technical helpdesk, customers that are using
the USB (Home 500 and Biz 500 USB) or no-NAT products
will be able to use remote access software to administer
their computer. However this will not work with the
NAT product due to the address translation. |
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| My ADSL line is not working -
how do I check if the problem is with the telephone
line? |
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If you have two telephone
lines, try plugging your telephone into the ADSL line
socket - if you do not get a dialling tone - you must
report the fault to 151 (home customers) or 154 (business
customers) as there is a problem with the line.
If you don't have an extra line to do the testing or
if you do get a dialling tone, please contact the Technical
Helpdesk for assistance on 0870 2330800. |
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