| Do you provide compensation when
the service is down? |
| |
If you are experiencing
problems with you connection, please call the technical
helpdesk. They will work with you to solve the problem.
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| What is the cost of cancelling
a contract? |
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The customer will be charged
for the remaining term of the minimum period as detailed
in their LCBroadband Contract. The current minimum term
is from the date the customer is installed/activated.
See question on 'What happens to my connection if I
move location?' |
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| Do I still have to pay line rental
on top of my subscription?
|
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Yes. You have to pay BT
for the rental of your telephone service and any call
charges or other charges associated with it. To subscribe
to LCBroadband the customer must have a standard BT
telephone line and account. |
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| How can I change incorrect details
on my paper bill (business customers only)?
|
| |
In order to change details
on your LCBroadband bill (business products only), you
can call our billing team on 0870 7415440 and, providing
you can answer some security questions, they will be
able to amend the details immediately.
Alternatively, you can send a fax to us on 0870 2330801.
This should be on the company headed paper, including
account number, security answer, and also the correct
details to be amended. |
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