| How
do I migrate my ADSL from my existing provider to you? |
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We go through the following process
- Once we have received your order and verified the
data we place an order on BT who in turn contact your
existing Service Provider (SP)
- At this point there are three possible outcomes
- Your present SP accepts the Migration request
and responds positively to BT/Nildram and the
process will continue.
- Your present SP rejects the Migration request
without reason and the process is terminated.
- Your present SP ignores the request completely
and again the process is terminated.
- Step 2 takes between 15 and 20 working days to complete
and clearly the response of your existing SP is crucial
to a successful migration. Any pressure you can bring
to bear on your current SP can make the difference
between success and failure. The only thing you should
not do is agree to cease your existing service at
any point.
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| PPP
failure / timeout and errors 650, 718, 721, 645 ? |
| |
If you're having
problems connecting and are getting any of the above error
messages, here's what to do in this order:
* before calling the LCBroadband team, do the following:
i) check you have a normal dial tone on your associated
line
ii) check all leads are connected
iii a) USB (home and business 500) unplug the modem, power
down and then power up your PC, plug the modem only when
your computer returns to its desktop then attempt to reconnect.
iii b) Ethernet (business) power down your ADSL router
for up to 3 minutes then power up before attempting to
reconnect.
This may resolve your connection problem.
* if you still need some help connecting, call the LCBroadband
team on 0870 7433100. |
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| Modem
lights are not both green or are flashing ? |
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If you're having problems
connecting and have abnormal modem light status, here's
what to do in this order:
* before calling the LCBroadband team, do the following:
i) Check all leads are connected
ii a) USB (home and business 500) unplug the modem, power
down and then power up your PC, plug the modem only when
your computer returns to its desktop then attempt to reconnect.
ii b) Ethernet (business ) power down your ADSL router
for up to 3 minutes then power up before attempting to
reconnect.
This may resolve your connection problem.
*if you still need some help connecting, call the LCBroadband
team on 0870 2330800. |
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| Setting
up new email accounts ? |
| |
To find out how to set up
new email accounts please click
here. |
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| Application
compatibility with Home & Biz 500 (USB) ? |
| |
All Dial IP applications
should work with LCBroadband home 500 and biz 500 (USB)
broadband services . The following applications have been
tested successfully: SMTP, HTTP, FTP, Cu-SeeMe, QUAKE
(AlfLife Unreal 3 Arena), MIRC, Firetalk, Windows Media
Player, AOL instant messenger, Yahoo Messenger, ICQ, NetMeeting,
Telnet, SSH (Secure Shell) |
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| Which
applications are compatible with LCBroadband USB (home
500 and Biz 500 USB) services?
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These applications have been
tested and will work with LCBroadband business (Ethernet)
broadband services: Telnet, SMTP, HTTP, TFTP, L2TP, Kali
gaming, StreamWorks, FTP NETBIOS over IP, RTSP, Microsoft
PPTP (v3.0) [single client only], SGI Media-Base, VDO,
RealAudio, SSH (Secure Shell) |
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| Can
a customer change from one product to another (re-grade)?
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If you would like to re-grade
then please call our customer support team on 0870 2330800. |
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| How
many computers can be connected to my service? |
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USB products (Home 500 and
Biz 500 USB) - Customers may only connect one computer.
Ethernet products (Biz range) - Customers may directly
connect up to 5, 12 or 25 computers respectively. |
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| Do I
still have to pay line rental on top of my subscription?
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Yes. You have to pay BT for
the rental of your telephone service and any call charges
or other charges associated with it. To subscribe to LCBroadband
the customer must have a standard BT telephone line and
account. |
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