| Why does my system still try to connect
using my old dial-up connection? |
| |
If your PC still tries to
use your old dial-up connection it probably means you
haven't reset the 'default' connection to use the USB
modem. To correct this: open Internet Options in the Control
Panel. Click on the 'Connection' tab. Click on the USB
modem to highlights it. Click on 'Set Default', then OK. |
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| Will I still be able to use my dial-up
connection - what is the effect of installing ADSL?
|
| |
Generally the modem will
work as normal but some models may experience a lower
grade of service. Any dial-up connection already working
on your computer should continue to work as before. |
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|
| Can a company have more than one ADSL
connection, for redundancy/up time? |
| |
Customers can have more than
one line, however LCBroadband do not guarantee service
on ADSL connections, therefore we do not suggest an additional
ADSL line for redundancy/up-time. |
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| Can I run LCBroadband and my dial-up connection
from the same computer, at the same time? |
| |
No, this is not possible
for various technical reasons. |
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|
| How many computers can be connected to
my service? |
| |
USB products (Home 500 and
Biz 500 USB) - Customers may only connect one computer.
Ethernet products (Biz 500, Biz 1000 and Biz 2000 range)
- Customers may connect up 5, 12 and 25 respectivley. |
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| How do I configure my dial-up connection?
|
| |
For instructions on how to
manually configure your dial-up connection, call 0870
2330800. |
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| What do I do if I get a PPP failure /
PPP timeout or 650 / 718 / 721 / 645 error message?
|
| |
If you're having problems
connecting and are getting any of the above error messages,
here's what to do in this order:
* before calling the LCBroadband team, do the following:
i) check you have a normal dial tone on your associated
line
ii) check all leads are connected
iii a) USB (home and business 500) unplug the modem, power
down and then power up your PC, plug the modem only when
your computer returns to its desktop then attempt to reconnect.
iii b) Ethernet (business) power down your ADSL router
for up to 3 minutes then power up before attempting to
reconnect.
This may resolve your connection problem.
* if you still need some help connecting, call the LCBroadband
team on 0870 2330800. |
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| What do I do if I'm having problems connecting
and have noticed abnormal light status on my modem (i.e.
not the normal two constant/ solid green lights)? |
| |
If you're having problems
connecting and have abnormal modem light status, here's
what to do in this order:
*before calling the LCBroadband team, do the following:
i) Check all leads are connected
ii a) USB (home and business 500) unplug the modem, power
down and then power up your PC, plug the modem only when
your computer returns to its desktop then attempt to reconnect.
ii b) Ethernet (business PLUS) power down your ADSL router
for up to 3 minutes then power up before attempting to
reconnect.
This may resolve your connection problem.
* if you still need some help connecting, call the LCBroadband
team on 0870 2330800 |
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